Organizations often struggle with delivering consistent quality internally as well as externally. Not only their customers but their employees and other stakeholders too are victims of these inconsistencies. Following are a few of the indicators of this experience –
- With every new transaction with the organization, the customers get a different experience in terms of the documentation quality, product/service quality, delivery quality, support quality, etc.
- Employees often struggle with finding work products to use within the product or service delivery each time there is a new instance.
- Newer employees have a larger learning curve since most processes are run by individuals that are not available in time for the knowledge transfer to these new recruits.
- Processes keep on changing with every new project that the organization has taken up.
- Requirements change in the middle of a project creating unforeseen workload for the project team members
These are a few of the many scenarios that indicate that the organization seriously is in need of a process improvement drive. Software Engineering Institute has formulated a model for driving such improvement efforts within a product company or a service provider or an acquirer of services of other companies – CMMI for Services (CMMI-SVC), CMMI for Development (CMMI-DEV), and CMMI for Acquisition (CMMI-ACQ)
D 11 Technology has a proficient team of consultants to integrate these models for an organization. Our well-established approach for deploying the desired CMMI model helps organizations to build a highly efficient system around the process areas described within the CMMI model that offers a proven mechanism for managing process improvements.
The benefits that an organization may get out of our CMMI consulting service are mostly based on the management’s intentions of selecting this service. However, the following examples provide some direction about what the CMMI can give the organizations in terms of its benefits
- Improved performance – The real focus of our CMMI consulting service is to improve the performance of the customer organization by way of developing the capability of processes and in turn maturity of the organization. The customer organization experiences performance improvement upon the realization of our service. These improvements can be in operational or financial performances as per the area selected.
- Institutionalization of best practices – Our deployment approach is engineered to ensure the deep integration of the standardized and optimized processes. These processes are built with our knowledge and experience of the best practices followed in other organizations globally. As a result, the customer organization witnesses sustained benefits of the institutionalized best practices from the industry.
- Enhanced employee satisfaction – During the development of the solutions, we consider the challenges faced by the employees of our customer organization in operating the processes. The developed processes ensure that these challenges are taken care of thereby achieving the satisfaction of the employees who operate the CMMI model.
- Better technology adaptation – Our consultants are well acquainted with the use of most current technologies used in other organizations globally. This knowledge is used while optimizing the processes. We provide solutions that consider the use of the most affordable and efficient tools and technologies that are available to the organization thereby delivering the value of the technologies within the CMMI model.
- Global recognition – CMMI is globally recognized and accepted. Upon realization of our CMMI consulting service, our customer organization has an option to get appraised by a CMMI appraiser. The appraisal report can then be shared with existing or new customers. This will develop confidence in the customer about the quality of service delivery and its consistency. Many CMMI appraised organizations have also witnessed an increase in the customer base due to the CMMI appraisal.