D11

Service Level Agreement

D 11 offers different models of Service Level Agreements to Small and Medium Business to maintain and manage their IT Infrastructure. In these kinds of Models, when clients have a limited number of users in their company, so they do not need to hire an IT Professional to manage and maintain their IT Infrastructure and User IT Issues.

We approach small and medium business and understand their needs of IT. Depending on their business model and existing IT Infrastructure we propose and customize SLA as per client needs.

D 11 helps small and medium-sized enterprises get the best from their IT. We offer a complete package of IT services and prove IT Support round the clock.

Key Benefits :

  • Improves Infrastructure Performance Availability
  • Measurable & Visible IT Service Management
  • Faster & Improved ROI on IT Investment
  • Reduced Security Threats
  • Real-Time expert system problem detection & remediation
  • Increased confidence of all stakeholders in the overall IT service availability
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